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Delivery in DK is fulfilled by one of our logistic partners: GLS/ Post Nord or Coolrunner. In period we deliver directly ourselves to our customers in Copenhagen
Our average delivery times:
- Standard delivery in Denmark: 4-6 working days (Mon-Sat)
- Standard delivery in EU: 4-10 working days (Mon-Sat)
Due to the Corona lock-downs and impacted logistics, in some instances, the shipping can be prolonged to 5-10 working days. If this is the case, you will be informed about this in advance
Once your parcel has been handed over to one of our logistics partners, you will receive your order's tracking number along with the delivery confirmation via email. This will allow you to check the status of your delivery online using the courier's tracking portal.
Shipping for gifts.
If you would like to make a gift to someone and ship the product directly to your close one, please mention the best delivery date in the comment. We will do our best to meet this requirement.
Damaged packaging/ product at the delivery:
If you experienced that the product arrived damaged, you need to report it in 5 days after receiving the product:
Please forward us the pictures of:
- the label of the shipping company
If you are not completely satisfied with your purchase, we offer a 14-days free return and exchange service in Denmark.
The products purchased with the discount codes can be returned within 14 days with the shipping provided by the customer, unless otherwise agreed.
For countries outside Denmark, we offer as well 14 days return. It is the customer’s own responsibility to ship the products, unless otherwise agreed. With the exception of faulty goods, all items must be returned to us unused, with their original, undamaged packaging.
If you need to return an item please send it or deliver to the company address: SQUARELY: Univate: Emil Holms Kanal 14, Copenhagen 2300, Denmark. y us
If you wish to return the product, please notify us by email in advance